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Established in 1990, Computer Operation Consultants co-founded Second Source Computers in DE. Opening a small retail store in Wilmington, DE Second Source computers original mission statement was “Buy, sell and trade new and used computers”. We grew back in the 90’s through franchising. Over 25 years, thousands of customers and millions of dollars in sales later, we are now introducing our successful retail store model online.
Our new and used computers include our special prep service. Our prep service includes detailed instructions on how to setup a system with free and permanent anti-virus, spyware removal, malware removal, word processing programs and optimization programs. The prep service also includes instructions on how to setup an image backup to protect your investment from software problems. Our prep service will enhance the buyers’ computer experience and increase product satisfaction.
Our award winning service department provides an approach that is proactive instead of reactive. Our focus is to instruct our customers and members how to avoid problems and how to recover their systems without having to use a service technician. Our PC Help Desk consumer and small business maintenance plan that provides customers with affordable products and services with a trade-in option / migration path towards upgraded equipment at a reasonable exchange cost.
We have applied our knowledge of printer ink and toner refilling gained over our 25 year experiences to our ReThink Ink & Toner division. Our mission statement is to make consumers and computer and consumable resellers rethink their printer consumable purchases. Our Rethink Ink & Toner division markets guaranteed new non-manufacturer ink and toner cartridges that are less expensive. We began experimenting with refilling ink and toner refilling back in 2000. We tested multiple products for years, but the failure rate was too high. Even an 85-90% success rate is not good enough to go online to re-market. After 15 years of trying to fill ink and toners in-house and trying numerous distributors, refilling businesses, on-line and EBay providers, we have developed a very high quality discounted printer ink and toner products. Our success rate for both inks and toners is over 98% with less than 5% yield differentiation from manufacturer products. Every ink and toner product is guaranteed.
Our participating retail stores offer customers and members a computer maintenance program that insures that their problems will be dealt with quickly and affordably. All retail stores are established repair centers that have been trained to integrate our concepts into their business model. Our service center diagnostic check-in fee can apply toward a replacement new or used system or even give trade credit on a broken notebook and / or save data in exchange for the broken system. Our PC Help Desk consumer and small business maintenance program provides IT services so you don’t have to have an IT person in your home or staff. Remote diagnostics are available. Our repair methodology permits fast repair options without data loss.
For computer retail stores and consumable reseller businesses, we also provide higher end integration services for add-on business models to existing businesses under the RESELLER option of our site. A separate area is dedicated to resellers for sharing of information. We welcome feedback so please feel free to contact us.